Contact Us
We're here to help with any questions or concerns
Email Support
Get help via email. We typically respond within 24-48 hours.
support@mybitcoindca.comFor general inquiries, technical support, and account assistance
GitHub Issues
Report bugs, request features, or ask technical questions on GitHub.
Open an IssueFor bug reports, feature requests, and technical discussions
When Contacting Support
To help us assist you quickly, please include:
Your account email
This helps us locate your account securely
Detailed description of the issue
What happened? When did it occur? What were you trying to do?
Device and app version
iOS/Android version and app version (found in Settings)
Error messages (if any)
Screenshots of error messages are very helpful
Privacy Note: Never share your API keys, passwords, or passcode with anyone, including our support team. We will never ask for this information.
Response Times
Critical Issues
< 12 hours
Account security, API key compromises, unauthorized transactions
General Support
24-48 hours
Technical issues, app questions, feature requests
Other Inquiries
2-5 days
General questions, feedback, partnership inquiries
Before You Contact Us
You might find your answer faster in these resources: